It’s your NHS
Patient Advice & Liaison Service - We're here to help!
The Patient Advice & Liaison Service, known as PALS, was introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves any concerns as quickly as possible.
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PALS is a free, confidential service for patients, their relatives and carers, and members of the public.
PALS provides ‘on the spot’ help with the power to negotiate immediate solutions or speedy resolutions of problems.
PALS listen, and provide the relevant information and support, to help resolve service users’ concerns quickly and efficiently.
PALS liaise with staff and managers, and with other PALS services, health and related organisations, to solve problems. |
If you have a suggestion to make about a service, please let us know. You don’t have to give us your name and we can pass the suggestions on to the relevant service managers.
PALS information in British sign language (BSL)
How to contact PALS:
Helpline: 01274 237555 (when all lines are busy, a voicemail service is available)
Fax: 01274 237710
Address: (no stamp required)
Patient Advice & Liaison Service (no stamp required)
FREEPOST RLZH-XTUZ-YAZK
Douglas Mill, Bowling Old Lane
Bradford
BD5 7JR
E-mail: pals@bradford.nhs.uk
Useful Resource:
To download the PALS leaflet click here.
To download the PALS poster click here.
To download information on local PALS teams, click here.
You do have the right to pursue a formal complaint, for more information please see the Complaints Procedure